Refund policy
Return & Refund Policy
Thank you for shopping at Sarim Souq. If you are not entirely satisfied with your purchase, we're here to help.
Returns
You have 7 calendar days from the date you received your item to request a return.
To be eligible for a return:
- The item must be unused and in the same condition that you received it.
- The item must be in its original packaging with all tags attached.
- You must have the receipt or proof of purchase.
Non-returnable items
Certain items cannot be returned, including perishable goods, personal care items, and items marked as final sale.
Return shipping
Customers are responsible for paying the return shipping costs. Shipping costs are non-refundable. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval status. Approved returns are issued as store credit or an exchange. We do not offer refunds to the original payment method.
Store credit / exchanges
If your return is approved, you will receive store credit or an exchange for an item of equal value. Store credit can be applied toward any future purchase.
Damaged or defective items
If you receive a damaged or defective item, please contact us immediately so we can resolve the issue.
Contact us
If you have any questions about our return and refund policy, please contact us at info@sarimsouq.com.